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Other Organisational Surveys
Beyond our core survey offering, DMSA designs and administers a range of specialist organisational surveys — each scientifically designed and tailored to your organisation's specific needs and context.
Enquire NowOur Specialist Survey Services
Each of the following surveys addresses a specific organisational challenge — designed by DMSA's multi-disciplinary team of Data Scientists, Statisticians and Industrial Psychologists.
Employee Experience
Onboarding Survey
You may be recruiting the right people — but are they staying? First impressions count, and this applies as much to the relationship between new employees and their organisation as it does anywhere else.
DMSA's Onboarding Survey enables new employees to assess their initial organisational experiences in their first week and again after six months. We work with you to build a bespoke onboarding questionnaire designed to give you actionable output.
The value for your organisation is an early warning of possible employee dissatisfaction and potential turnover — while there is still time to do something about it.
Employee Retention Early Warning SystemWhat this survey measures
- Initial impressions of the organisation and culture
- Clarity of role expectations and responsibilities
- Quality of onboarding process and support received
- Relationship with manager and team members
- Early engagement and intention to stay
- Six-month follow-up to track experience over time
Leadership Development
Leadership Style Survey
DMSA conducts Leadership Style Surveys to provide invaluable insights into an individual's leadership approach and its impact on their team or organisation.
By assessing leadership styles — including transformational, transactional, democratic and laissez-faire — the survey helps leaders understand their strengths and areas for development.
This self-awareness leads to more effective leadership strategies, better team dynamics and improved organisational performance. Survey results can also foster open discussions about leadership within the team, leading to a more inclusive and collaborative work environment.
Leadership Development Team EffectivenessLeadership styles assessed
- Transformational leadership
- Transactional leadership
- Democratic and participative leadership
- Laissez-faire leadership
- Impact on team performance and engagement
- Personalised development recommendations
Programme Evaluation
Impact Assessment Survey for Learnerships & Internships
Conducting an Impact Assessment Survey for learnerships and internships is crucial for evaluating the effectiveness of these programmes in achieving their intended goals.
Such a survey helps organisations understand the impact of these programmes on participants' skills development, career advancement and overall learning experience. By collecting feedback from learners and interns, organisations can identify strengths and areas for improvement in their programmes, leading to better design and delivery.
Survey results also provide valuable insights for stakeholders, funders and policymakers to assess return on investment and inform future decision-making regarding these programmes.
Programme Evaluation Skills DevelopmentWhat this survey evaluates
- Skills development and competency growth
- Quality of mentorship and supervision received
- Relevance of programme content to career goals
- Overall learner and intern experience
- Programme design and delivery effectiveness
- Return on investment for funders and stakeholders
Regulatory Compliance
Treating Customers Fairly (TCF) Survey
A Treating Customers Fairly (TCF) Survey is designed to assess how well an organisation meets regulatory and ethical standards in providing fair, transparent and unbiased services to its customers.
This type of survey evaluates customer perceptions across various touchpoints — focusing on whether they feel informed, respected and supported in their interactions with your organisation.
The feedback collected helps organisations identify areas where they may need to improve their service quality, clarity in communication or responsiveness to ensure customer needs are met fairly. The insights gained are crucial for aligning business practices with a customer-centred approach, fostering trust and long-term loyalty.
Regulatory Compliance Customer TrustWhat this survey measures
- Fairness and transparency of service delivery
- Clarity of communication across all touchpoints
- Customer perception of being informed and respected
- Responsiveness to customer needs and complaints
- Alignment with TCF regulatory requirements
- Areas for improvement in customer-centred practices
Trusted by Leading Organisations
We pride ourselves in creating and maintaining long-standing relationships with our clients — tailoring every survey to suit their specific organisational needs.
Organisations that trust DMSA with their surveys
Interested in any of these surveys?
Talk to our team about how DMSA can design and administer the right survey solution for your organisation.
Frequently Asked Questions
Common questions about DMSA's specialist survey services.
DMSA recommends running an Onboarding Survey at two points — in the new employee's first week to capture initial impressions while they are still fresh, and again at six months to understand how their experience has evolved. The first survey captures the immediate emotional response to the organisation, while the six-month survey reveals whether early impressions were accurate and whether the employee feels settled, engaged and committed. Together these two data points give you a powerful early warning system for retention risk before it becomes a resignation.
A Leadership Style Survey focuses specifically on identifying and understanding a leader's predominant leadership approach — whether transformational, transactional, democratic or laissez-faire — and the implications of that style for their team and organisation. It is primarily a self-awareness and development tool. A 360 Degree Feedback Survey is broader — it gathers multi-perspective feedback from peers, direct reports, managers and the individual themselves on overall performance and development across a range of competencies, not just leadership style. The two surveys complement each other well and DMSA can help you decide which is most appropriate for your needs.
TCF surveys are particularly relevant for organisations in regulated industries — especially financial services, insurance and banking — where the Financial Sector Conduct Authority (FSCA) in South Africa requires organisations to demonstrate that they are treating customers fairly across all touchpoints. However, any organisation that wants to assess how customers perceive the fairness, transparency and responsiveness of their service can benefit from a TCF survey. DMSA designs TCF surveys that meet regulatory requirements while also generating actionable insights for service improvement.
Yes absolutely — DMSA's expertise is in survey design and statistical analysis, and we regularly design bespoke surveys for specific organisational challenges that fall outside our standard offering. If you have a specific research question or organisational challenge you want to investigate through a survey, contact us and one of our Industrial Psychologists or Statisticians will advise on the most appropriate methodology and design.
Most specialist surveys take between three and six weeks from initial briefing to final report delivery. This includes a consultation to understand your objectives, questionnaire design and sign-off, platform setup and testing, the fieldwork period (typically two to three weeks), data analysis and report writing. Some surveys — like the Impact Assessment Survey for Learnerships — may take longer if they involve a large number of participants or a complex programme structure. DMSA will give you a clear timeline at the start of every project. Contact us to discuss your specific requirements.
