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Customer & Stakeholder Satisfaction Surveys
DMSA’s Customer Satisfaction Survey can help you to answer these questions so that you can offer better customer service.
The DMSA team consists of a dynamic blend of organisational psychologists, statisticians and business analysts.
We work with you to understand your customer service challenges and to build a customer satisfaction questionnaire designed to give you customer satisfaction research with actionable output.
The value is developing a customer service profile that you can continuously test and ‘tweak’ over time to monitor changes in your customers’ priorities and ‘freshen’ your customer service strategy.
Some of our clients in the Customer Satisfaction Survey area include:
- Health Professions Council of South Africa (HPCSA) Member Satisfaction Survey
- Redefine Properties Tenant and Broker Surveys
- LGSETA Stakeholder Satisfaction Survey
- Productivity SA Member Satisfaction Survey
- Assupol Treating Customers Fairly (TCF) Survey
- Dignity Treating Customers Fairly (TCF) Survey
- Ilex Customer Satisfaction Survey
- National Health Laboratory Service (NHLS) Member Satisfaction Survey
- MTN Worldwide Internal Customer Satisfaction Survey
- Member Satisfaction Surveys for the BANKSETA
- Member Satisfaction Surveys for Foodbev SETA
- Growthpoint Tenant Satisfaction Survey
- SABS Customer Satisfaction Survey
- Xerox Customer Satisfaction Survey
- GEMS Member Satisfaction Survey
- IEB Customer Satisfaction Survey
- Customer Satisfaction Survey for FASSET
(See comprehensive list under Clients and Testimonials)
DMSA’s Business Analysts specialise in producing insightful and comprehensive reports based on the survey results that answer the ‘’So What Now? ’’ question i.e. We provide strategic insights to organisational challenges, summarising key strengths, opportunities for improvement, and recommended actions to be taken in the short, medium and long term.
DMSA’s Data Scientists have developed a ‘state of the art’ Web based Dashboard System for insights into multiple views of the survey findings. You can analyse the data by any combination of demographic variable captured in the survey. There is also a unique decision making tool, based on sound statical analysis principles, for prioritising interventions.
In addition, we have a model that assesses the alignment between the perceptions of the external customer and the employees’ focus and understanding of their customers’ needs.
