Customer Satisfaction Survey
Do you know…
- Are your customers satisfied?
- What do they really want?
DMSA’s Customer Satisfaction Survey can help you to answer these questions so that you can offer better customer service.
The DMSA team consists of a dynamic blend of organisational psychologists, statisticians and business analysts.
We work with you to understand your customer service challenges and to build a customer satisfaction questionnaire designed to give you customer satisfaction research with actionable output.
The value is developing a customer service profile that you can continuously test and ‘tweak’ over time to monitor changes in your customers’ priorities and ‘freshen’ your customer service strategy.
In addition, we have a model that assesses the alignment between the perceptions of the external customer and the employees’ focus and understanding of their customers’ needs.