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Customer Satisfaction Survey

We conduct various organisational surveys such as climate, culture, onboarding experiences, exit interviews and customer satisfaction using our unique blend of highly experienced statisticians, business analysts and industrial psychologists.

Customer Satisfaction Survey

Do you know…

  • Are your customers satisfied?
  • What do they really want?

DMSA’s Customer Satisfaction Survey can help you to answer these questions so that you can offer better customer service.

The DMSA team consists of a dynamic blend of organisational psychologists, statisticians and business analysts.

We work with you to understand your customer service challenges and to build a customer satisfaction questionnaire designed to give you customer satisfaction research with actionable output.

The value is developing a customer service profile that you can continuously test and ‘tweak’ over time to monitor changes in your customers’ priorities and ‘freshen’ your customer service strategy.

In addition, we have a model that assesses the alignment between the perceptions of the external customer and the employees’ focus and understanding of their customers’ needs.


Customer Satisfaction Survey Process

Customer Satisfaction Survey