Urology
28+ Years of Customer Satisfaction Survey Expertise
Extensive experience in customer satisfaction surveys, client satisfaction surveys, and comprehensive user satisfaction survey assessments with accumulated benchmark data.
Unlock customer insights with satisfaction surveys that drive growth
DMSA specializes in customer satisfaction surveys, client satisfaction surveys, and comprehensive customer feedback surveys—helping companies understand their customers and improve service delivery since 1996.
- Complete customer satisfaction survey solutions
- User satisfaction surveys & client feedback systems
- 28+ years of expertise with benchmark data
- Industrial psychologists & data scientists
Complete Customer Satisfaction Survey Solutions
From customer satisfaction survey forms to client satisfaction surveys—we deliver comprehensive customer feedback surveys that drive business growth
Customer Satisfaction Survey Design
Comprehensive customer satisfaction surveys and client satisfaction survey forms designed by expert researchers.
- Customer Satisfaction Survey Development
- Client Satisfaction Survey Design
- User Satisfaction Survey Tools
- Customer Feedback Survey Forms
- Custom Satisfaction Questionnaires
Customer Feedback Analysis
Advanced customer satisfaction survey analytics with user satisfaction benchmarking and trend analysis.
- Customer Satisfaction Analytics
- Client Satisfaction Metrics
- DMSA Satisfaction Survey Benchmark
- Statistical Reliability Testing
- Customer Experience Insights
Customer Survey Reporting & Action Planning
Comprehensive customer satisfaction survey reports with strategic insights and actionable customer experience recommendations.
- Customer Survey Dashboard System
- Client Satisfaction Action Plans
- Executive Customer Presentations
- Customer Experience Monitoring
- Satisfaction Improvement Reports
Trusted by Leading Organisations
We pride ourselves in creating and maintaining long-standing relationships with our clients.
We tailor our service to suit our client’s specific organisational needs.
Emperors Palace
GPF
SkX protiviti
BANK SETA
CNG Holdings
Ceramic Industries
Rand Water
Government Printing Works
Glencore
Sumitomo Rubber
ECSA
Postbank
Imperial Fleet Management
Edcon
General Motors
Old Mutual
FPM SETA
Knowledge Factory
National Lottery
Peermont
Medscheme
Discovery Health
Donald Gordon Hospital
Westonaria Local Municipality
Mogale City LCM
Productivity SA
IEB Independent Examination Board
Wits Enterprise
Financial Intelligence Centre
NHLS
GEMS
CETA
AgriSETA
Services SETA
Parliament
DTI NLA & IDAD
BHB Billiton
Discovery Vitality
Growthpoint Properties
Appletiser
ABI
MTN
Concor
SABMiller
Britehouse and Dimension Data
Department Of Justice and Constitutional Development
SABS
SBPM
Dignity Life Administrators
eLimmud
Lulaway
Redefine Properties
Illovo
Delta Property Fund
COVA Advisory
ECIC
ISUZU
Legal Aid South Africa
merSETA
HPCSA
Assupol
Bridgestone
PPS
Sorbet
LGSETA
Spur Group
Coca Cola Beverages Africa
SALGA
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Why Choose DMSA for Customer Satisfaction Surveys
Leading experts in customer satisfaction surveys, client satisfaction surveys, and comprehensive customer feedback survey solutions
Specialist Customer Survey Team
Data Scientists, Business Analysts, and Research Specialists who specialize exclusively in customer satisfaction surveys and client feedback systems.
Customer-Focused Action Planning
Our unique customer satisfaction survey dashboard system includes client-specific action planning components that monitor customer experience and satisfaction trends over time.
End-to-End Customer Survey Service
Complete customer satisfaction survey process from customer satisfaction survey forms design and data collection to analysis, reporting, and executive presentations.
What Our Clients Say
DMSA ran our Employee Engagement Surveys from 2017–2022 across a complex, pan‑African footprint using online and paper surveys in multiple languages. Their statistical analysis is reliable and their reporting digs into country‑specific variables. Professional, high‑quality work always delivered under tight deadlines.
Melanie Forlee, Group Lead: Talent & Performance
DMSA has independently peer‑reviewed our most critical initiatives for years, including patient satisfaction scoring and outcomes such as mortality, readmission and cost efficiency. We rely on Mike Greyling for pragmatic statistical advice on complex measurement challenges. His flexibility and on‑time input for urgent deliverables is invaluable.
Discovery Health Executive Team
DMSA conducted an Employee Climate and Leadership Survey and facilitated MANCO feedback sessions for us. Their comprehensive methodology and skilled facilitation ensured every voice was heard and led to actionable strategies. Professionalism, expertise and high‑quality results stood out throughout.
Gautrain Management Agency
DMSA designed, facilitated and presented a group‑wide Stay Interview survey involving more than 1 000 female employees. From questionnaires to executive presentations, the service was exceptional. Professional, accurate and on time—simply outstanding.
HR Executive, Glencore Alloys
DMSA understood our culture and tailored survey tools to fit. They guided us from design through analysis, delivering insights that drove improvements in satisfaction and engagement. Feedback was comprehensive, actionable and aligned with our goals.
HR Department, Isuzu Motors South Africa
DMSA co‑created our Broker and Tenant questionnaires so results could translate into practical change. They provided continuous feedback, scientifically confirmed sample adequacy and kept us updated on response rates. The final report to MANCO and Property Management highlighted strengths and clear areas for improvement.
Marketing Executive, Redefine Properties
We’ve partnered with DMSA on several projects over the years, drawing on their expertise in data collection, research surveys and statistical analysis. It has been a successful, professional collaboration. We look forward to continued work together.
Research Team, Wits EnterpriseOur Customer Satisfaction Survey Process
A proven methodology for customer satisfaction surveys and client feedback assessments refined over 28+ years
1
Customer Survey Design & Strategy
2
Data
Collection
3
Customer Feedback Analysis & Benchmarking
4
Dashboard &
Reporting
5